Effective Communication can mean Business Success

10 05 2011

This week we are going to discuss a topic that is near and dear to many, if not all people in business – communication.  How many times in your business career have you heard the battle cry, we need better communication?  How many times have you heard companies espousing the benefits of communication?

As we all know from personal and business experience, if we don’t communicate effectively, we cannot succeed in what we wish to accomplish.  If your customers cannot effectively communicate their desire for a particular product or service, how can you as a business person satisfy their needs?  On the flip-side, how can you as a business let your customers know that you may have what they need if you cannot communicate your information clearly?  Effective communication can mean business success.  If you cannot convey your message to your target audience, how long do you think your business will succeed?

Communication is a two-way street.  In order to inform and educate, you need to also be very well versed in the art of listening.  You need to not just hear; but to listen to what your customers are talking about and what they are looking for.  If you listen to what they ask, you may also be able to identify what they are truly looking for in a solution to their problem.

Once you have mastered the art of listening, you now need the ability to effectively communicate with your customers.   This may sound like a simplistic view, but even if you understand what your customer’s needs and wants are, if you cannot communicate back to that same customer the information that you have to offer, you are not successful in communication.

How frustrated are you when you call into a customer service center and have to explain and repeat your situation several times before you are put in touch with someone who MAY be able to assist you?  If you were that business, you need to look at this scenario and determine how you can better communicate between customer service representatives so that your customer does not have to repeat their problem a half a dozen times before they get to the person who can solve their concern.  Effective communication within a customer service center is key to a successful business.

If you were able to locate a company that would listen to your concerns, desires, and needs and would then relay that information accurately to the correct person, wouldn’t you continue to do business with that company?  Taking it a little farther, wouldn’t you want to tell the world about how wonderful that particular company’s service was for you?  Think of how quickly your business would grow with this type of word-of-mouth advertising.  Again, effective communication can most likely business success.

Find a way in your organization to improve the communication flow between departments or between your sales staff.  If one sales person has assisted a customer, be sure that sales person relays that information so when the customer comes back, they do not NEED to talk to one particular person, any of the qualified sales staff can be just as effective.  If a customer has a problem and one person takes that call, be sure that information is effectively communicated to all who may be involved so when or if the customer calls in again, whoever does take the call will be able to respond properly without requiring your customer to tell their story all over again.

By honestly keeping the lines of communication open within your organization or business, you will find that your company will grow faster and be able to respond better to customers.  Information is power, but information kept with one person and one person only can seriously cripple an organization.  Open the lines of communication and you will not only find customers to be happier, but your staff will be more willing to assist others within and without your organization.  Effective communication is a critical component of business success.

Until next week…

4 Basic Business Goals

1 02 2011

Now that we have all survived the first month of the new year, it is time to reflect upon what we have already accomplished versus what we SAID we were going to accomplish the beginning of this new year.  Usually the first month of a new year ends up getting spent closing the financial books of your personal life and business (perhaps…) and just reviewing how successful you were or were not in the prior year.

The second month of the new year is now really when we focus on moving forward and building/developing our life and business.  Usually, prior to the new year, we make resolutions and budgets.  We promise that this new year will bring new ideas, new success and new growth.  By month 2 or 3 of the new year we can really take a hard look at where we are and whether or not we are going to come close to our end-of-year expectations.  Throughout all of this looking back and looking forward, if we do not rely on some basic life principles, we can pretty much write any meaningful success off.  If we do not utilize these 4 Basic Business Goals, perhaps we should not be in business.

We have talked in prior blogs about various types of Business Success and Goal setting.  This week we are going to review 4 Basic Business Goals and identify how these very basic goals can help you to develop and grow your business and even your personal life.

The first Basic Business goal is to do what is right, despite the consequences.  For business and even for your personal success, doing the right thing is not always easy or painless  (usually it is NEVER painless).   Doing the “right” thing for a customer may be in refunding their money when you really don’t want to.  You may feel that the customer’s reason for the return was off-base, but if you want to retain that customer for future business, if you have a return policy, you must adhere to the policy.  If you turned the tables, and you were in the customer’s place, how would you feel if the merchant did not wish to refund your money?  By doing what is right, not necessarily what you would prefer your customer should be satisfied and tell others that you did take the high-road.

Doing the “right” thing is many times like taking the road less traveled.  How frustrated have you been with customer service provided to you?  More businesses have lost the whole concept of customer service, actually many new businesses have lost the concept of treating the customer like a human being.  If you get back to basics (the Golden Rule) and treat your customers the way you would like to be treated, you will find your business growing.

As a business person you may find that you become jaded to new ideas, new concepts and new ways of doing business.  Do not lose your desire to learn or your sense of wonder at trying new things.   Keep your eyes open to new ideas and processes.  There may be a million ways to conduct business, and you do NOT know all the ways to be successful.  Always remain open to new concepts, one of them may be just the idea you didn’t know you were looking for.

As usual, be sure to Over Deliver and Under Promise to your customers.  No matter how much your customer WANTS you to perform a certian task within a certain time frame, if you KNOW you can’t produce (refer to our ) do not promise what you cannot deliver on.  Ultimately your customer will appreciate your honesty and you will have done the ‘right’ thing for your customers.  Customers are always happy when you achieve the promise of completing a task within the defined amount of time.  What customers really appreciate is when you not only do what you said you would do, but you go a little beyond what they expected and you give them more than what they asked for (but you are still providing for them what they really wanted).

The 4th Basic Business Goal is to love what you do.

“The more you love what you are doing, the more successful it will be for you.” – Jerry Gillies

If you do not love what you are doing, then you should not be doing it.  Life is too short to do something you don’t like to do.  If you love what you do, then you will never work a day in your life.

These 4 Basic Business Goals will not only help you to grow your business, but when applied to personal life, can help you to grow and improve your personal relationships also.

If you are looking for an additional income opportunity, you may want to review what we have to offer on our website.

Until next week…

Sorry for no posts

9 11 2010

Sorry for no posts this last week.  Managed (by sharing my laptop with others) to get a computer virus / worm and spent most of the week and weekend rebuilding and repairing.  Lost lots of data, but am finally up and running.  Will have a blog to post by tomorrow.  Just taking longer than anticipated to get everything back together again.  Will not share my laptop again and have upgraded my firewalls and anti-virus software.  Fun and games it has not been.

Hope to have a good post for you all tomorrow…

Why STEMTech and MonaVie

27 02 2010
Bottle of StemEnhance

StemEnhance Bottle

In prior blogs we discussed the benefits of the STEMTech products and the benefits of the MonaVie product line.  It has come to my attention that there is a question as to ‘why offer both products?’.  This week’s blog will cover why we offer both STEMTech and MonaVie and reiterate the benefits of diversifying your product lines.

As we have discussed in the past, STEMTech offers two products that helps enhance your body’s natural ability to naturally renew itself.  The one product, StemEnhance has been shown to allow your body to release approximately 25% more of your own adult stem cells into your system for use.  Those additional stem cells can then go to areas in your body that need assistance and can assist in the renewal of your body.  StemEnhance promotes the rebuilding of your body’s cells so that you have more rebuilding than entropy (aging).  Cells die in your body daily, that is a natural event.  The key is to have a way to rebuild and or replace those cells that die.  By allowing additional adult stem cells to circulate in your body, you are increasing your chance of rebuilding more of those cells. 

The other product by STEMTech is StemFLO which naturally supports the circulatory system of the body.  StemFLO is all about circulation, it digests what is called a Fibrin mesh (which is used in clotting), supports blood circulation and aids in purifying the blood.  By improving your body’s circulatory system, StemFLO essentially allows more of your circulating adult stem cells to get to where they need to go.  StemFLO supports the delivery of stem cells, oxygen ad nutrients by improving the body’s circulation.  It also provides strong antioxidant nutrition, overall greater health, optimized circulation and optimized stem cell physiology.  StemFLO supports the optimum blood circulation by digesting fibrin, reducing oxidative stress in the blood, detoxifying the blood and improving overall blood flow.  It si especially designed to support the delivery of stem cells to all parts of the body and when used in conjunction with StemEnhance, StemFLO optimizes the body’s ability to deliver and circulate adult stem cells to the tissues and organs where they are needed.

Well, then, you may wonder what good would MonaVie products do if StemEnhance and StemFLO are so good.  The logic we have applied is that the MonaVie products help maintain the cells in your body.  The MonaVie product line will assist in keeping your existing cells healthy and functioning effectively.  MonaVie products have strong antioxidant properties, contain phytonutrients, amino acids, vitamins and trace minerals.  The better state of nutrition you can put in the body, the better the body can heal itself and stay healthy.  The advantage of MonaVie is that it is in a fruit juice form, so is easy to consumed and absorbs quickly into the body. 

The antioxidants in MonaVie Active for instance, work to neutralize free radicals and to keep them from harming our body.  So, once you have created healthy cells with the STEMTech products, we can use the MonaVie products to maintain those healthy cells.  It is our thought that by using both STEMTech products and MonaVie products, you are helping the cells from essentially the ‘birth’ stage through the ‘adult’ stage.

The other advantage of carrying two types and brands of nutritional products is that not every product will produce the same results in everybody.  Some products may not be good for some people to consume, you may be allergic to something in one of the products, but by carrying a variety of nutritionals you increase the chance of one of those items being acceptable to someone.  The other neat benefit of carrying these two nutritional lines is that STEMTech comes in pill form, and MonaVie comes in a juice drink form.  If you encounter someone who cannot take pills, then MonaVie would be much more to their liking.  Diversification is necessary in any business, there is not one item that will help all the people. 

You don’t walk into a grocery store and find only one product on the shelf.  We all need variety and we all cannot consume the exact same items.  Our bodies are all different, our tastes vary, so you cannot expect everyone to want to consume the same nutritional product.  Diversification allows you to meet more of your customers varied needs. 

I cannot personally drink MonaVie Pulse because it contains some fruits that I am highly allergic to.  I have experienced to date great results with both of the STEMTech products, and add to my cellular health by drinking MonaVie Active in the morning and M(m)un in the evening.  The Active helps with my joint health and M(m)un helps maintain my immune system.  If you have any questions or comments, please feel free to contact us at hawgwash1@yahoo.com or leave a comment at the end of this blog.

Until next week…

Pre-Paid Legal Services – Second Income

21 11 2009

As promised last week, this week we are going to briefly review the Second Income Opportunity (actually opportunities) offered by Pre-Paid Legal Services (PPL).  You may think it would be very difficult to offer Pre-Paid Legal Services to the people you know, but actually it is quite easy.

How many people have you talked to that has complained about being taken advantage of?  How many people may have agreed to some form of a contract, either written or verbal, only to find out they ended up on the short end of the stick?  Do you know anyone who does not have an up-to date will, or no will at all?  What about someone who has received a speeding ticket?  Or if their car is damaged by a hit-and-run driver?  These are the people who you can very easily discuss Pre-Paid Legal with.  There are several plans available in most states that would help people like I mentioned above. 

These plans are paid monthly, the people you talk to do not need to pay a year in advance, nor are they held to long contracts.  In several situations, once they sign up for a Pre-Paid Legal plan, they are immediately able to call for a phone consultation on an unlimited number of matters, and if necessary, the provider attorney can either write a letter or place a phone call on an unlimited number of personal issues.  How many of us would have loved the opportunity to call an attorney when you suspected something didn’t feel right, but didn’t have ready access to an attorney, and especially didn’t want to pay the hourly fees for a phone consultation?  I know this would have gotten my butt out of hot water many times if I had it years ago.

I could go on about the various items that are contained within the Pre-Paid Legal Plans, but will only cover the six areas that are covered under the Life Events Legal Plan:  Preventative Legal Services, Motor Vehicle Legal Services, Trial Defense Services, IRS Audit Legal Services, 25% Preferred Member Discount and Legal Shield.  If you want more information on any or all of these items, please feel free to contact me at hawgwash1@yahoo.com.   Pre-Paid Legal also has an awesome Identity Theft Shield that people should not go without, especially since it is only $9.95 per month extra.   I could go on about how great this is, but again, if you are curious, please contact me at the above e-mail address.

All right, now that we have determined it is pretty easy to present the Pre-Paid Legal income opportunity to someone, what is the incentive to you to present?  By signing up someone for the Family Plan and the Identity theft, you stand to earn almost $35.00 commissions.  That is neat because you don’t have to carry any inventory and you are providing services to people who will thank you for getting them involved.  What is even better is again, you don’t have to collect a year’s worth of membership, just collect the first month and the $10.00 one-time enrollment fee.   Most people should have no problem paying monthly for immediate legal protection.  You do need to let them know that PPL will not cover pre-existing legal conditions, and if they have a traffic issue related to alcohol or anything illegal, PPL will not represent that issue under the Motor Vehicle Legal Services section. 

As you can see, this is a very painless way to work on that second income you have always been looking for.  How many people do you know that could use legal representation?  Each of those people could mean extra money in your pocket.  If you can get some of those people involved in selling PPL also, then you are definitely on your way to creating personal wealth.  This program does not take a lot of money to get started, and it only takes a few hours each week to get off the ground. 

What I like best is that you get to help other people by providing a service that gives more value than the money they are using to purchase it.  It would be very rare that you would get someone complaining to you that the attorney helped them out of a sticky situation, and they were unhappy. 

This discussion could continue for a long time, there is a lot of information that I glossed over regarding the various PPL Plans.   If you want to see more, please go to www.hawgwash.us.  If you have specific questions, please e-mail me at hawgwash1@yahoo.com.

Next week I will review the Small Business Plan offered by PPL and how it can also continue to earn you a second income.